How can we help?
Guides and answers about ordering, delivery, payments, returns and our solar products.
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Orders & Tracking
Check the status of an order and see delivery progress.
Track an orderShipping & Delivery
Rates, delivery areas and how long orders take to arrive.
View shipping infoReturns & Refunds
Our return window, eligibility and refund timelines.
Read the policySolar Services
Installation, net metering, maintenance and system design.
See servicesPopular Questions
How do I track my order?
Go to the Track Order page and enter your reference number to see real-time status updates.
How long does delivery take?
Most orders arrive within 3–7 business days depending on your location. See Shipping & Delivery for rates and times per area.
What payment methods do you accept?
Payments are processed securely through PayMongo. The methods available are shown at checkout (for example cards, e-wallets and QRPh).
Do you install the products I buy?
Yes. Our team offers site assessment, system design and installation. Request a quote and we'll get back to you.
How do I request a refund?
Contact our support team within 7 days of delivery with your reference number. See Returns & Refunds for full details.
What's your return policy?
Items can be returned within 7 days of delivery if unused and in original packaging. Installed items are not eligible for return.
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Still need help?
Our support team is available Monday to Saturday, 9AM–6PM. Reach out and we'll get back to you shortly.