Returns & Refunds
Not quite right? Here's how returns work, what qualifies and when to expect your refund.
How Returns Work
Four simple steps from request to refund.
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Request a Return
Contact support with your reference number and reason for return.
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Pack the Item
Return it unused, in original packaging, with all accessories included.
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Ship It Back
Send the item to our returns address or hand it to our pickup courier.
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Get Refunded
Once inspected and approved, your refund goes to your original payment method.
Eligibility
Check whether your item qualifies before starting a return.
Eligible for Return
- Unused items in original packaging
- Items with manufacturing defects
- Wrong item received
- Requested within 7 days of delivery
Not Eligible for Return
- Items marked "Final Sale"
- Used or installed items
- Missing original packaging or accessories
- Requests made after 7 days
Good to Know
Inspection. Returned items are inspected within 2–3 business days of receipt to confirm eligibility.
Refund method. Approved refunds go back to your original payment method — cards and e-wallets typically reflect within 5–10 business days.
Return shipping. Defective or incorrect items are returned at our expense; change-of-mind returns may incur a shipping fee.
Returns FAQs
How do I start a return?
Contact us with your order reference number and the reason for return, and we'll guide you through the next steps.
Can I exchange an item instead of returning it?
Yes, exchanges are available for eligible items subject to stock availability. Let us know you'd prefer an exchange when filing your request.
When will I get my refund?
Once your returned item passes inspection, refunds are issued within 5–10 business days depending on your payment method.
Do I have to pay for return shipping?
Defective or incorrectly shipped items are returned free of charge. Change-of-mind returns may include a shipping deduction from your refund.
Ready to start a return?
Have your order reference number handy and our team will take it from there.